Contact Us

We're here to help you on your 11+ journey.

Get in Touch

Email Support

For any questions about the platform or your subscription.

support@luraprep.com

Location

Our team is based in:

London, United Kingdom

Frequently Asked Questions

How quickly can I expect a response?

Our dedicated support team aims to respond to all inquiries within 24 hours during standard business days. During peak examination seasons, response times may be slightly longer, but we prioritize urgent technical issues to ensure your child's preparation remains uninterrupted.

Can I request a demo or trial before subscribing?

Yes! We encourage all prospective parents and students to explore our platform. You can access our limited free tier by creating an account, which allows you to experience our adaptive learning engine and sample question banks firsthand before committing to a premium subscription.

Do you provide personalized tutoring alongside the platform?

LuraPrep is primarily a self-study and adaptive practice platform designed to empower parents and students. While we do not currently offer direct 1-on-1 human tutoring, our detailed performance analytics and targeted topic guides are specifically designed to replicate the diagnostic benefits of a professional tutor.

Need help with a specific feature? Check our Guide for detailed articles and tips.